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Surprice Terms & Conditions in State of Florida

1.       Additional driver.

a.     One additional driver is included in rental rates.

b.     There is only one additional driver is allowed.

2.       Age restrictions.

a.       There is no additional charge for young drivers.

b.       There is no additional charge for senior drivers.

c.       Minimal renter’s age is 21 years old, maximum is 70.

3.       Driver’s license.

a.       The renter must provide valid driver’s license in Latin alphabet, issued at least one year prior the rental. If renter’s driver’s license is not in Latin alphabet, International driver’s license is required.

*** For non-US residents: the passport or another government-issued ID as the secondary form of identification required.

a.       Car is not provided to a renter, without a valid driver’s license.

4.       Early return. Late pick up / No-show. Late drop off.

a.    There is no refund for early return. All amounts paid are non-refundable.

b.    If the renter does not appear within 2 hours after the scheduled pick up time, SurPrice Car Rentals has the right to declare NO-SHOW event and not to provide a car in case the renter shows up later.

c.     Vehicle must be returned by the date and time indicated in Rental Agreement. There are 2 hours of a grace period to return vehicle free of charges. Otherwise, the Late return charge $160.50 may be applied.

5.       Opening hours.

a.       Our regular opening hours are 08:00 – 21:00.

b.       Pick up and drop off from 21:01 till 24:00 are made with our prior consent for the extra Out-Of-Hours Charge $64.15.

6.       Rental duration.

a.       Minimal rental duration is 1 day, maximum is 30 days. For rentals longer than 30 days, the renter must return the vehicle to the rental office for a maintenance and Rental Agreement's renewal every 30 days.

7.       Payment conditions.

a.       Credit card in renter’s name is required on pick up. All major credit cards are accepted (Visa, MasterCard, Amex, Discover).

b.       Debit card as a payment method is accepted, if the renter purchases

·   CDW (or has it included) and

·   Excess Protection and

·   Prepaid Toll Service

c.       Cash payments are not accepted at all.

8.       Tickets, citations.

a.       Renter is responsible for all tickets, parking and traffic citations, any other fines occurred during the rental period.

b.       Admin fee $107.00 applies to each ticket or citation, if any. This fee includes post expenses, notary expenses and our administrative expenses.

9.       General insurance conditions.

a.       NON-US RESIDENTS:

·      Third Party Liability insurance (TPL), Collision Damage Waiver (CDW), Theft Protection (TP) are included in rental rates.

·      In order to prove customer’s non-US residence, customer must be able to provide on our demand Driver’s License of a country of residence in customer’s name, returning air ticket to a country of residence in customer’s name with departure date no later than 31 day from rental commencement.

US RESIDENTS:

·      Must use their own TPL + CDW/TP. Otherwise, the renter will be required to purchase our
TPL + СDW/TP for an additional charge $26.70 a day. In order to use renter's own insurance, the renter must provide us with proof of valid and collectible TPL + CDW/TP in renter's own name issued by the following companies: State Farm, Liberty Mutual, Geico, Progressive, All State, Infinity. Policies issued in Puerto Rico are not accepted as well as any coverage offered by credit cards issued in Venezuela. Acceptable proof of insurance must include the name and address of the insurer and the policy and the required coverage.

*** Glasses, mirrors, tires, wheels, lost keys are not covered by CDW.

*** Rejecting our CDW/TP and not having them included in rates, the renter will be solely responsible for the vehicle itself and any third party claims. Please, check with your insurance agent for more information regarding your policy coverage. Any valid claims that are refused by your insurance carrier will be your responsibility.

b.       TPL coverage has the following minimal limits required by Florida law: 10,000 / 20,000 / 10,000

·       Bodily injury / death – maximum coverage is 10,000 per person but not more than 20,000 per accident.

·       Damage to the property - maximum coverage is 10,000 per accident

*** Sales tax doesn’t apply to the amounts mentioned in this paragraph.

c.       CDW coverage has Deductible amount. Renter may reduce the Deductible amount to zero (Excess Protection) by paying an extra charge $12.79 per day and provided that the vehicle is used in accordance with Rental Agreement terms and conditions.

·      Deductible amount (Excess) for vehicle groups A-D is $2,900.00

·      Deductible amount (Excess) for vehicle groups E-I  is $3,900.00

*** Glasses, mirrors, tires, wheels, lost keys are not covered by Excess Protection.

d.       In case of minor damage to a rented vehicle (scratches, dents, etc.) which does not lead to car inoperability, not all the damages may be considered as needed to be fixed immediately. In so case, rental agency reserves the right to charge customer’s credit card or withhold the required for future repairs amount from Security Deposit, based on market rates. Admin fee $53.50 - $481.50 may be charged in addition to actual repair cost (Sales tax included).

e.       Items inside the car are not subjects to insure.

f.        TP, CDW, Excess Protection may be voided, if the renter breaches Rental Agreement terms and conditions.

g.       Any accidents must be reported to local Police and a case number provided. Failure to do so may void TP, CDW, Excess Protection. The renter must immediately inform the rental agency about all and any accidents / damages even they are minor. Noncompliance of this term may void TP, CDW, Excess Protection, if any. It is strictly prohibited to leave the place of accident without Police report since it may be considered as “hit and run” which is the crime offense under Florida law.

10.   Security deposit.

a.       Security deposit amounts are as stated below:

*** Sales tax doesn’t apply to the amounts mentioned in this paragraph.

b.       Even if Excess Protection has been purchased, security deposit amount will be charged against renter’s credit card, that to secure our possible expenses for repairing the car in case your TPL, CDW or Theft coverage have been voided due to a breach of the rental agreement terms, tickets, fines, citations, tolls and any other charges which may occur during and after the rental.

c.       Security deposit is charged against credit card at pick up and refunded within 7 business days from drop off date. Security deposit may be used to pay any amounts owed to rental agency under Rental Agreement terms and conditions.

11.   Taxes and surcharges.

a.       Sales tax 7% (VAT) is included in all rates and prices.

b.       Florida surcharge $2.00 a day is included in rental rates.

c.       There are no other mandatory taxes, surcharges and fees.

12.   Rental rate includes.

a.       Taxes and surcharges.

b.       TPL - Third Party Liability insurance (for non-US residents only)

c.       CDW - Collision Damage Waiver coverage (for non-US residents only).

d.       TP - Theft protection coverage (for non-US residents only).

e.       Additional driver.

f.        Young driver, Senior driver.

g.       Roadside Assistance Service.

h.       Unlimited mileage within the State of Florida (for non-Florida residents only). Florida residents are eligible for 25 free miles per day. Excess of allowed mileage is paid on rate $0.49 per mile.

i.         Complimentary shuttle service to and from Miami International Airport.

13.   Rental rate excludes.

a.       For US renters, TPL + CDW/TP are not included in rates.

b.       Tolls, toll violation charges, tickets, parking and traffic citations, related admin fees.

14.   Extras, additional equipment.

a.       Infant / Child / Booster safety seats are available for $10.65 per day (maximum $53.45 per rental).
The renter is the only person responsible for the proper choice and installation of a child safety seat.

b.       GPS navigation unit is available for $10.65 per day (maximum $106.95 per rental).

c.       Prepaid Toll Service is available for $26.75 per day and provide the renter with possibility of use all Florida toll roads/bridges/tunnels/express lanes an unlimited number of times. If the renter rejects Prepaid Toll Service activation, the renter must avoid any tolls during the rental in order to avoid toll violation charges (admin fee) $26.75 in addition to each applicable toll fee. If the renter has own transponder, it may not be transferred to the rented vehicle. If the renter installs own transponder into the rented vehicle, the tolls will be charged twice. Removing of pre-installed transponder leads to its damage which entails a fine $267.50. All transponders are provided with a seal confirming the integrity of the device. A transponder with a damaged seal is considered damaged.

15.   Territorial restrictions.

a.       Under no circumstance vehicle may leave the State of Florida. Otherwise, the renter is charged $535.00 of Cross border fine plus a mileage charge $0.52 per mile of entire rental mileage.

b.       One-way rentals, International rentals, Cross border rentals are not allowed.

16.   Condition of Vehicle.

a.       It is renter’s responsibility to check the vehicle thoroughly at pickup time.

b.       Vehicle must be returned in the same condition as when rented (interior and exterior must be acceptable for further rental without cleaning) in order to avoid regular cleaning charge $26.75

c.       In case that the renter is not satisfied with the condition of a car, the station needs to be informed immediately for its replacement.             

d.       Excessive staining, internal damage, smoking or unpleasant odors will be charged for at the supplier’s valet rates.

17.   Fuel policy.

a.       The car shall return with the same amount of fuel as when rented, otherwise the refueling service charge $53.50 is applied in addition to actual fuel cost.

b.       All the cars are provided with full tank of gas and should be returned with the same amount of fuel.

c.       Any unused fuel is not refundable.

18.   Other options and fees.

a.       Please note that the charges made at the location for any extras or fees will be a subject to any applicable sales taxes and location taxes/fees.

b.       Lost keys or fobs. The Lost key charge $267.50 is applied, if keys or fobs are lost or badly damaged plus keys / fobs delivery cost or vehicle towing cost to our nearest location. If you locked the keys or key fobs inside the Vehicle and request an assistance from us, we will charge you for the cost of delivering replacement keys (key fobs) or unlocking the Vehicle or towing the Vehicle to our nearest location depending on circumstances.

a.       All terms, conditions and prices are subject to change.

19.   General terms.

a.       Mentioned car makes and models are indicative only. Vehicle with the same parameters may be provided.

b.       Rates are calculated based on collection/return to the same rental location.

c.       Rental days are calculated on a 24-Hour basis from the scheduled pick up time.

d.       All drivers must appear in person and provide valid driver’s licenses in their name at pick up time.

e.       Additional charges for extra equipment are paid locally.

f.        Service is not provided for an unconfirmed reservation.

g.       Renter must hold his car rental voucher and provide it at pick up time.